Microsoft has confirmed that it is investigating reports of user problems today (Tuesday, July 30) following reports of some customers being unable to access their emails and other services - less than two weeks after a major outage sparked chaos around the world.
An alert on the technology giant's service status website said it was looking into a "network infrastructure" issue that was impacting access to Microsoft services. According to website status platform DownDetector, Microsoft 365, Microsoft Teams, popular video game Minecraft and Xbox Live were among the platforms to have seen a surge in users reporting issues this afternoon.
The incident comes after a global IT outage affected essential services on July 19, with GP surgeries, airports, trains and broadcasters among those to have been knocked offline in the UK. Cybersecurity firm CrowdStrike confirmed that a flawed software update had been the cause of the outage, with its CEO explaining that there had been a "negative interaction" between the update and Microsoft's operating system.
On its service status website, Microsoft said on Tuesday: "We are investigating reports of issues connecting to Microsoft services globally. Customers may experience timeouts connecting to Azure services.
"We have multiple engineering teams engaged to diagnose and resolve the issue. More details will be provided as soon as possible."
Azure is the technology giant's cloud computing platform, with its servers used to host a wide range of platforms and applications. The US firm's alert said the problem appeared to be linked to "issues accessing a subset of Microsoft services".
In a post to the Microsoft 365 status account on X, the company added that users had reported "access issues" and "degraded performance" with "multiple Microsoft 265 services and features", the PA news agency reports.
The extend of the issues currently being experienced by some Microsoft users is not yet known. The outage earlier this month caused scenes of chaos across the UK as flights and train services were cancelled, people were turned away from doctor's surgeries, and broadcasters were taken off air.
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